Terms & policies
Terms of purchase
Prices
In the top menu you can choose which currency you want prices to be displayed in; this also includes the VAT for the selected country. At checkout you can see the total price for the entire order including VAT and any shipping.
Payment
All payments are handled via Shopify Payments, where you can choose one of the following options:
– Klarna
– Shop Pay (Apple Pay & Google Pay)
– PayPal
– Card payment with VISA, Mastercard and American Express
Returns & right of withdrawal
You have the right to cancel your purchase within 14 days from the day you receive your order, in accordance with applicable consumer protection legislation. To exercise your right of withdrawal, you can use our digital cancellation feature on our website (log in here: https://soundbysweden.com/en/account) or contact us at support@soundbysweden.se. Once we have received your request, we will send you a confirmation by email.
When returning a product, you as the customer are responsible for the return shipping costs. The cost depends on the country and address from which the return is sent.
For health and hygiene reasons, the right of withdrawal only applies to headphones where the seal has not been broken. If the seal has been broken, the product cannot be returned or refunded under the exemption for sealed hygiene products.
For returns from countries outside the EU, please contact us for further information.
Warranty and service
Products from Sound by Sweden are covered by a one (1) or two (2) year warranty. The warranty period is stated on the packaging and in the user manual and applies to material and manufacturing defects. Damage caused by misuse, dirt or negligence is not covered by the warranty. The earphones are not repairable.
For complaints and warranty matters, we refer you first to your place of purchase. For the store to handle your case, you must be able to present a valid proof of purchase for your product. If you bought the product in Sound by Sweden’s webshop, please send an email to support@soundbysweden.se and submit your claim there together with a copy of your proof of purchase for the defective product.
If the claimed product is deemed defective due to material or manufacturing faults, it will be repaired free of charge or replaced with a new product. After the warranty period has expired, Sound by Sweden cannot offer free repair or replacement.
We also offer accessories for our products, such as charging cables or charging cases. These can be ordered here. The accessories are available as long as the corresponding product is active and sold.
Delivery conditions
Delivery time
Sound by Sweden ships its products with PostNord and DHL, where you can choose between home delivery to your mailbox/door and delivery to a service point. The delivery time within Sweden for both services is 1–3 business days.
During delivery you can track your parcel in the PostNord app or at www.postnord.se by entering your tracking number, which you’ll find in your order confirmation email. For DHL you can track it in the “Mina paket” app or via their website www.dhl.com using the tracking number.
Please note that we only ship to EU countries.
PostNord MyPack Home Small
This service costs 29 SEK and is delivered directly to your mailbox. If the shipment does not fit in your mailbox/letter slot, it will instead be delivered to your door or in a bag attached to your mailbox. You will be notified when delivery at the door or in a bag on the box has been completed, and in the PostNord app you can also see a photo of the parcel once it has been delivered. This service is trackable and we insure the shipment up to the mailbox/door. Neither Sound by Sweden nor PostNord can therefore be held responsible for anything that happens to the parcel after it has been delivered. If the shipment goes missing during transport before it has been delivered, please contact us at Sound by Sweden for compensation.
DHL service point delivery
This service has a shipping fee of 39 SEK and is delivered to your nearest service point. You will receive an SMS notification as soon as your parcel is ready for pickup. To collect the parcel, you need to provide the 4-digit code you received and show your ID; if someone else collects it for you, both IDs must be shown. You can also identify yourself with BankID via the “Mina paket” app.
This service is trackable and we insure the shipment until it has been collected. If the parcel and/or its contents are damaged when you receive it, report this directly to the pickup point. If the shipment goes missing during transport, please contact us at Sound by Sweden for compensation.
For all parcels that are not collected before they are returned to us, Sound by Sweden charges the customer a fee of 300 SEK. The fee corresponds to the actual costs for return shipping, handling and administration. If you change your mind after the parcel has already been shipped from us, you must still collect it from the service point and then return it to Sound by Sweden. Contact our customer support to register the return at support@soundbysweden.se. If the parcel is not collected, it will automatically be registered as unclaimed and you will then be charged the fee mentioned above.
Competition conditions
Rules and conditions for Sound by Sweden's competitions on social media.
- When you participate in the competitions, you accept Sound by Sweden's competition rules and conditions.
- When you participate in a competition, you agree that we may may post your name, profile and contribution on the company's social media.
- The competitions are organized by Sound by Sweden and are not sponsored, organized, administered or linked to Instagram.
- To compete, you need to be at least 18 years old and resident in Sweden.
- The profile that you choose to compete from must be created in agreement with the respective platform's rules.
- Employees or close relatives of employees at Sound by Sweden may not join and participate in the competitions.
- We reserve the right to remove and report submissions deemed offensive, objectionable or illegal.
- Winners are selected by a jury from the marketing department at Sound by Sweden. The decision cannot be appealed.
- The winner will be announced and notified in the channel through which the competition has taken place.
- If the winner does not contact Sound by Sweden within 7 days of the competition ending, we have the right to appoint a new winner.
- You always participate free of charge in all competitions and Sound by Sweden is responsible for the shipping costs for delivery of prizes from the competitions.
- The winnings cannot be exchanged or withdrawn for cash. The winner pays any winnings tax.
- More information about how we handle personal data can be found in our privacy policy .
Privacy Policy
Who is responsible for the personal data we collect?
Sound by Sweden AB, org.nr 556771-3382, Nygränd 5, 111 30 Stockholm is responsible for the personal data you provide to us when you buy from us and other contacts with us and Sound by Sweden is thus the controller of your personal information.
Sound by Sweden takes all necessary measures to ensure that all personal data regarding our customers and visitors is handled in a legal, fair and transparent manner.
Where is your personal data stored?
Sound by Sweden uses the storage of data and cookies to ensure that you as a user get the best possible experience of the website. Personal data is saved during the time there is a user relationship and in accordance with consent given.
What kind of personal data do we collect?
When you buy from us, we save your name, address, telephone number, e-mail address and customer number. Our payment partner collects payment information and processes it according to the data protection regulation and is needed to be able to assess your creditworthiness.
How do we use your personal data?
In order to be able to send you digital information about your order in the form of order confirmation and SMS notifications, we save your email address and phone number.
Your address is needed to be able to deliver your package in the best way. Your personal data that we receive in connection with purchases is also saved for possible future support, marketing purposes, complaints and guarantees.
Retention of personal data
We take all reasonable measures to ensure that your personal data is processed and stored securely. We also retain information regarding your order and the transaction itself, including any communications made with our customer support in order to help if problems arise with products you have purchased from us. Information about your purchases will be retained for accounting purposes in accordance with applicable accounting legislation.
What are your rights?
You have the right to request information about the information we have about you at any time. If you do not agree with how we use your personal data, you have the right to object and to withdraw your consent.
Who can we share your personal data with?
In order for us to provide you as a customer with the best service, we share your personal data with companies that process the information on our behalf and help us with payment services, transport, IT services and marketing.
How do we protect your personal data?
In order for your personal data sent to our website to be secure, all such information is encrypted and sent via secure connections.
Information security
We do not disclose information about our customers to third parties. We work continuously to protect our website and our customers from unauthorized access to, changes that can reveal or destroy our information.
How do we notify you if the privacy policy changes?
Please note that the terms of the privacy policy may change. New versions can be published via the website. Accordingly, you should review these terms regularly to ensure that you are always happy with any changes. However, in the event of major changes to the business, we will notify you of these via email if you have provided us with your email address.
Questions?
If you have any questions or concerns regarding our processing of your personal data, please contact us using the following contact details: info@soundbysweden.se
Prices
In the top menu you can choose which currency you want prices to be displayed in; this also includes the VAT for the selected country. At checkout you can see the total price for the entire order including VAT and any shipping.
Payment
All payments are handled via Shopify Payments, where you can choose one of the following options:
– Klarna
– Shop Pay (Apple Pay & Google Pay)
– PayPal
– Card payment with VISA, Mastercard and American Express
Returns & right of withdrawal
You have the right to cancel your purchase within 14 days from the day you receive your order, in accordance with applicable consumer protection legislation. To exercise your right of withdrawal, you can use our digital cancellation feature on our website (log in here: https://soundbysweden.com/en/account) or contact us at support@soundbysweden.se. Once we have received your request, we will send you a confirmation by email.
When returning a product, you as the customer are responsible for the return shipping costs. The cost depends on the country and address from which the return is sent.
For health and hygiene reasons, the right of withdrawal only applies to headphones where the seal has not been broken. If the seal has been broken, the product cannot be returned or refunded under the exemption for sealed hygiene products.
For returns from countries outside the EU, please contact us for further information.
Warranty and service
Products from Sound by Sweden are covered by a one (1) or two (2) year warranty. The warranty period is stated on the packaging and in the user manual and applies to material and manufacturing defects. Damage caused by misuse, dirt or negligence is not covered by the warranty. The earphones are not repairable.
For complaints and warranty matters, we refer you first to your place of purchase. For the store to handle your case, you must be able to present a valid proof of purchase for your product. If you bought the product in Sound by Sweden’s webshop, please send an email to support@soundbysweden.se and submit your claim there together with a copy of your proof of purchase for the defective product.
If the claimed product is deemed defective due to material or manufacturing faults, it will be repaired free of charge or replaced with a new product. After the warranty period has expired, Sound by Sweden cannot offer free repair or replacement.
We also offer accessories for our products, such as charging cables or charging cases. These can be ordered here. The accessories are available as long as the corresponding product is active and sold.
Delivery time
Sound by Sweden ships its products with PostNord and DHL, where you can choose between home delivery to your mailbox/door and delivery to a service point. The delivery time within Sweden for both services is 1–3 business days.
During delivery you can track your parcel in the PostNord app or at www.postnord.se by entering your tracking number, which you’ll find in your order confirmation email. For DHL you can track it in the “Mina paket” app or via their website www.dhl.com using the tracking number.
Please note that we only ship to EU countries.
PostNord MyPack Home Small
This service costs 29 SEK and is delivered directly to your mailbox. If the shipment does not fit in your mailbox/letter slot, it will instead be delivered to your door or in a bag attached to your mailbox. You will be notified when delivery at the door or in a bag on the box has been completed, and in the PostNord app you can also see a photo of the parcel once it has been delivered. This service is trackable and we insure the shipment up to the mailbox/door. Neither Sound by Sweden nor PostNord can therefore be held responsible for anything that happens to the parcel after it has been delivered. If the shipment goes missing during transport before it has been delivered, please contact us at Sound by Sweden for compensation.
DHL service point delivery
This service has a shipping fee of 39 SEK and is delivered to your nearest service point. You will receive an SMS notification as soon as your parcel is ready for pickup. To collect the parcel, you need to provide the 4-digit code you received and show your ID; if someone else collects it for you, both IDs must be shown. You can also identify yourself with BankID via the “Mina paket” app.
This service is trackable and we insure the shipment until it has been collected. If the parcel and/or its contents are damaged when you receive it, report this directly to the pickup point. If the shipment goes missing during transport, please contact us at Sound by Sweden for compensation.
For all parcels that are not collected before they are returned to us, Sound by Sweden charges the customer a fee of 300 SEK. The fee corresponds to the actual costs for return shipping, handling and administration. If you change your mind after the parcel has already been shipped from us, you must still collect it from the service point and then return it to Sound by Sweden. Contact our customer support to register the return at support@soundbysweden.se. If the parcel is not collected, it will automatically be registered as unclaimed and you will then be charged the fee mentioned above.
Rules and conditions for Sound by Sweden's competitions on social media.
- When you participate in the competitions, you accept Sound by Sweden's competition rules and conditions.
- When you participate in a competition, you agree that we may may post your name, profile and contribution on the company's social media.
- The competitions are organized by Sound by Sweden and are not sponsored, organized, administered or linked to Instagram.
- To compete, you need to be at least 18 years old and resident in Sweden.
- The profile that you choose to compete from must be created in agreement with the respective platform's rules.
- Employees or close relatives of employees at Sound by Sweden may not join and participate in the competitions.
- We reserve the right to remove and report submissions deemed offensive, objectionable or illegal.
- Winners are selected by a jury from the marketing department at Sound by Sweden. The decision cannot be appealed.
- The winner will be announced and notified in the channel through which the competition has taken place.
- If the winner does not contact Sound by Sweden within 7 days of the competition ending, we have the right to appoint a new winner.
- You always participate free of charge in all competitions and Sound by Sweden is responsible for the shipping costs for delivery of prizes from the competitions.
- The winnings cannot be exchanged or withdrawn for cash. The winner pays any winnings tax.
- More information about how we handle personal data can be found in our privacy policy .
Who is responsible for the personal data we collect?
Sound by Sweden AB, org.nr 556771-3382, Nygränd 5, 111 30 Stockholm is responsible for the personal data you provide to us when you buy from us and other contacts with us and Sound by Sweden is thus the controller of your personal information.
Sound by Sweden takes all necessary measures to ensure that all personal data regarding our customers and visitors is handled in a legal, fair and transparent manner.
Where is your personal data stored?
Sound by Sweden uses the storage of data and cookies to ensure that you as a user get the best possible experience of the website. Personal data is saved during the time there is a user relationship and in accordance with consent given.
What kind of personal data do we collect?
When you buy from us, we save your name, address, telephone number, e-mail address and customer number. Our payment partner collects payment information and processes it according to the data protection regulation and is needed to be able to assess your creditworthiness.
How do we use your personal data?
In order to be able to send you digital information about your order in the form of order confirmation and SMS notifications, we save your email address and phone number.
Your address is needed to be able to deliver your package in the best way. Your personal data that we receive in connection with purchases is also saved for possible future support, marketing purposes, complaints and guarantees.
Retention of personal data
We take all reasonable measures to ensure that your personal data is processed and stored securely. We also retain information regarding your order and the transaction itself, including any communications made with our customer support in order to help if problems arise with products you have purchased from us. Information about your purchases will be retained for accounting purposes in accordance with applicable accounting legislation.
What are your rights?
You have the right to request information about the information we have about you at any time. If you do not agree with how we use your personal data, you have the right to object and to withdraw your consent.
Who can we share your personal data with?
In order for us to provide you as a customer with the best service, we share your personal data with companies that process the information on our behalf and help us with payment services, transport, IT services and marketing.
How do we protect your personal data?
In order for your personal data sent to our website to be secure, all such information is encrypted and sent via secure connections.
Information security
We do not disclose information about our customers to third parties. We work continuously to protect our website and our customers from unauthorized access to, changes that can reveal or destroy our information.
How do we notify you if the privacy policy changes?
Please note that the terms of the privacy policy may change. New versions can be published via the website. Accordingly, you should review these terms regularly to ensure that you are always happy with any changes. However, in the event of major changes to the business, we will notify you of these via email if you have provided us with your email address.
Questions?
If you have any questions or concerns regarding our processing of your personal data, please contact us using the following contact details: info@soundbysweden.se
