Terms & policies
Terms of purchase
Prices
In the menu at the top, you can choose which currency you want prices to be displayed in; this also includes VAT for the selected country. At checkout, you can see the total price for the entire order including VAT and any shipping costs.
Payment
All payments are handled via Shopify Payments, where you can choose one of the following options:
– Klarna
– Shop Pay (Apple Pay & Google Pay)
– PayPal
– Card payment with VISA, Mastercard and American Express
Returns & right of withdrawal
You always have a 14‑day right of withdrawal from the day you receive your item, in accordance with applicable consumer protection legislation. To exercise your right of withdrawal, you can use our digital cancellation function on the website (log in here) or contact us at support@soundbysweden.se. Once your request has been received, we will send a confirmation via email.
For returns, you as the customer are responsible for the return shipping cost, which is 85 SEK. If you use our returns portal, the return fee will be deducted from the refund amount.
For health and hygiene reasons, the right of withdrawal applies only to earphones where the seal has not been broken. If the seal has been broken, the product cannot be returned or refunded under the exemption for sealed hygiene products.
For returns from countries outside the EU, please contact us for further information.
Warranty and service
Products from Sound by Sweden are covered by a one (1) or two (2)‑year warranty. The warranty period is stated on the packaging and in the instruction manual, and applies to material and manufacturing defects. Damage caused by misuse, dirt or negligence is not covered by the warranty. The earphones are not repairable.
For complaints and warranty matters, we refer you as a customer primarily to your place of purchase. For the store to handle your case, you must be able to present a valid proof of purchase for your product. If you bought the product in Sound by Sweden’s webshop, please send an email to support@soundbysweden.se and submit your claim there together with a copy of your proof of purchase for the defective product.
If the claimed product is deemed defective due to material or manufacturing faults, it will be repaired free of charge or replaced with a new product. After the warranty period has expired, Sound by Sweden cannot offer free repair or replacement.
We also offer accessories for our products, such as charging cables or charging cases. These can be ordered here. Accessories are available as long as the respective product is active and being sold.
Delivery conditions
Delivery time
Sound by Sweden ships its products with PostNord and DHL, where you can choose between home delivery to your mailbox/door and delivery to a service point. The delivery time within Sweden for both services is 1–3 business days.
During delivery you can track your parcel in the PostNord app or at www.postnord.se by entering your tracking number, which you’ll find in your order confirmation email. For DHL you can track it in the “Mina paket” app or via their website www.dhl.com using the tracking number.
Please note that we only ship to EU countries.
PostNord MyPack Home Small
This service costs 29 SEK and is delivered directly to your mailbox. If the shipment does not fit in your mailbox/letter slot, it will instead be delivered to your door or in a bag attached to your mailbox. You will be notified when delivery at the door or in a bag on the box has been completed, and in the PostNord app you can also see a photo of the parcel once it has been delivered. This service is trackable and we insure the shipment up to the mailbox/door. Neither Sound by Sweden nor PostNord can therefore be held responsible for anything that happens to the parcel after it has been delivered. If the shipment goes missing during transport before it has been delivered, please contact us at Sound by Sweden for compensation.
DHL service point delivery
This service has a shipping fee of 39 SEK and is delivered to your nearest service point. You will receive an SMS notification as soon as your parcel is ready for pickup. To collect the parcel, you need to provide the 4-digit code you received and show your ID; if someone else collects it for you, both IDs must be shown. You can also identify yourself with BankID via the “Mina paket” app.
This service is trackable and we insure the shipment until it has been collected. If the parcel and/or its contents are damaged when you receive it, report this directly to the pickup point. If the shipment goes missing during transport, please contact us at Sound by Sweden for compensation.
For all parcels that are not collected before they are returned to us, Sound by Sweden charges the customer a fee of 300 SEK. The fee corresponds to the actual costs for return shipping, handling and administration. If you change your mind after the parcel has already been shipped from us, you must still collect it from the service point and then return it to Sound by Sweden. Contact our customer support to register the return at support@soundbysweden.se. If the parcel is not collected, it will automatically be registered as unclaimed and you will then be charged the fee mentioned above.
Competition conditions
Rules and conditions for Sound by Sweden's competitions on social media.
- When you participate in the competitions, you accept Sound by Sweden's competition rules and conditions.
- When you participate in a competition, you agree that we may may post your name, profile and contribution on the company's social media.
- The competitions are organized by Sound by Sweden and are not sponsored, organized, administered or linked to Instagram.
- To compete, you need to be at least 18 years old and resident in Sweden.
- The profile that you choose to compete from must be created in agreement with the respective platform's rules.
- Employees or close relatives of employees at Sound by Sweden may not join and participate in the competitions.
- We reserve the right to remove and report submissions deemed offensive, objectionable or illegal.
- Winners are selected by a jury from the marketing department at Sound by Sweden. The decision cannot be appealed.
- The winner will be announced and notified in the channel through which the competition has taken place.
- If the winner does not contact Sound by Sweden within 7 days of the competition ending, we have the right to appoint a new winner.
- You always participate free of charge in all competitions and Sound by Sweden is responsible for the shipping costs for delivery of prizes from the competitions.
- The winnings cannot be exchanged or withdrawn for cash. The winner pays any winnings tax.
- More information about how we handle personal data can be found in our privacy policy .
Privacy Policy
Privacy Policy
Who is responsible for the personal data we collect?
Sound by Sweden AB, corporate ID no. 556771-3382, Nygränd 5, 111 30 Stockholm, is the data controller for the processing of personal data collected via our website, our services, and when you contact us.
We care about your privacy and process all personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
What personal data do we collect?
When you shop with us, contact us or use our website, we may collect the following data:
- Name
- Address
- Phone number
- Email address
- Customer number
- Order history
- Information about purchases and payments
- Information about how you use our website
- Information provided when contacting customer service
Payment details are handled by our payment providers and are not stored by Sound by Sweden to any greater extent than is required to administer the purchase.
How do we use your personal data?
We process your personal data in order to:
- Manage and deliver your orders
- Send order confirmations, delivery information and notifications
- Handle returns, complaints and warranty matters
- Provide customer support
- Fulfil our legal obligations under accounting and consumer legislation
- Improve our website, our products and our services
- Send newsletters and marketing when you have given your consent
- Create relevant customer segments and tailor marketing
Newsletters and marketing
When you subscribe to our newsletter, we process your email address in order to send information about products, offers, campaigns and news. The processing is based on your consent in accordance with Article 6.1(a) of the GDPR. We use external services to manage mailings, customer segmentation and marketing, including Klaviyo and Lupper. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us.
Personalised advertising
We may use customer data such as email address to create custom audiences and lookalike audiences on platforms like Facebook and Instagram. The purpose is to show relevant ads to existing and potential customers and to measure the effectiveness of our marketing efforts.
Cookies and tracking
We use cookies and similar technologies to improve the user experience on our website, analyse traffic and enable relevant marketing. Cookies may be used by us or by our partners, such as Shopify, Klaviyo, Lupper, Meta and Google. You can change your cookie settings at any time in your browser or via our cookie management tool, if available on the website.
Where is your personal data stored?
Personal data is stored with our system providers and service partners with appropriate technical and organisational security measures in place. We only retain personal data for as long as necessary to fulfil the purposes of the processing or for as long as we are legally required to keep the data.
Retention of personal data
We store information about your purchases, orders and transactions in order to handle customer service matters, complaints, warranties and accounting obligations. Data required under the Swedish Accounting Act is normally stored for seven (7) years after the end of the calendar year in which the financial year was closed. Marketing-related data is stored until you withdraw your consent or request that the data be deleted, provided that we do not have another legal basis for continued processing.
Who might we share your personal data with?
In order to provide our products and services, we may share personal data with companies that process information on our behalf.
Examples of such providers include:
- Shopify (e-commerce platform)
- Klaviyo (email marketing)
- Lupper (customer segmentation, analytics and marketing)
- Meta Platforms (advertising via Facebook and Instagram)
- Google (analytics and advertising)
- Payment providers
- Transport and logistics companies
- IT and operations providers
These companies may only process personal data in accordance with our instructions and applicable data processing agreements.
Transfer of personal data outside the EU/EEA
Some of our service providers may process personal data outside the EU/EEA. When such transfers occur, we ensure that appropriate safeguards are in place in accordance with the GDPR, for example through the European Commission’s standard contractual clauses or other approved transfer mechanisms.
How do we protect your personal data?
We take appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration or dissemination. All communication containing personal data is transmitted via secure and encrypted connections where technically possible.
Your rights
You have the right to:
- Receive information about which personal data we process about you
- Request rectification of inaccurate data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing based on legitimate interest
- Withdraw previously given consent
- Request data portability where applicable
- Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)
Changes to this privacy policy
We may update this privacy policy when necessary. The latest version is always published on our website. In the event of major changes that affect how we process personal data, we will inform affected customers via the website or by email where appropriate.
Contact
If you have any questions about this privacy policy or our processing of personal data, you are welcome to contact us:
Sound by Sweden AB
Nygränd 5
111 30 Stockholm
Email: info@soundbysweden.se
Prices
In the menu at the top, you can choose which currency you want prices to be displayed in; this also includes VAT for the selected country. At checkout, you can see the total price for the entire order including VAT and any shipping costs.
Payment
All payments are handled via Shopify Payments, where you can choose one of the following options:
– Klarna
– Shop Pay (Apple Pay & Google Pay)
– PayPal
– Card payment with VISA, Mastercard and American Express
Returns & right of withdrawal
You always have a 14‑day right of withdrawal from the day you receive your item, in accordance with applicable consumer protection legislation. To exercise your right of withdrawal, you can use our digital cancellation function on the website (log in here) or contact us at support@soundbysweden.se. Once your request has been received, we will send a confirmation via email.
For returns, you as the customer are responsible for the return shipping cost, which is 85 SEK. If you use our returns portal, the return fee will be deducted from the refund amount.
For health and hygiene reasons, the right of withdrawal applies only to earphones where the seal has not been broken. If the seal has been broken, the product cannot be returned or refunded under the exemption for sealed hygiene products.
For returns from countries outside the EU, please contact us for further information.
Warranty and service
Products from Sound by Sweden are covered by a one (1) or two (2)‑year warranty. The warranty period is stated on the packaging and in the instruction manual, and applies to material and manufacturing defects. Damage caused by misuse, dirt or negligence is not covered by the warranty. The earphones are not repairable.
For complaints and warranty matters, we refer you as a customer primarily to your place of purchase. For the store to handle your case, you must be able to present a valid proof of purchase for your product. If you bought the product in Sound by Sweden’s webshop, please send an email to support@soundbysweden.se and submit your claim there together with a copy of your proof of purchase for the defective product.
If the claimed product is deemed defective due to material or manufacturing faults, it will be repaired free of charge or replaced with a new product. After the warranty period has expired, Sound by Sweden cannot offer free repair or replacement.
We also offer accessories for our products, such as charging cables or charging cases. These can be ordered here. Accessories are available as long as the respective product is active and being sold.
Delivery time
Sound by Sweden ships its products with PostNord and DHL, where you can choose between home delivery to your mailbox/door and delivery to a service point. The delivery time within Sweden for both services is 1–3 business days.
During delivery you can track your parcel in the PostNord app or at www.postnord.se by entering your tracking number, which you’ll find in your order confirmation email. For DHL you can track it in the “Mina paket” app or via their website www.dhl.com using the tracking number.
Please note that we only ship to EU countries.
PostNord MyPack Home Small
This service costs 29 SEK and is delivered directly to your mailbox. If the shipment does not fit in your mailbox/letter slot, it will instead be delivered to your door or in a bag attached to your mailbox. You will be notified when delivery at the door or in a bag on the box has been completed, and in the PostNord app you can also see a photo of the parcel once it has been delivered. This service is trackable and we insure the shipment up to the mailbox/door. Neither Sound by Sweden nor PostNord can therefore be held responsible for anything that happens to the parcel after it has been delivered. If the shipment goes missing during transport before it has been delivered, please contact us at Sound by Sweden for compensation.
DHL service point delivery
This service has a shipping fee of 39 SEK and is delivered to your nearest service point. You will receive an SMS notification as soon as your parcel is ready for pickup. To collect the parcel, you need to provide the 4-digit code you received and show your ID; if someone else collects it for you, both IDs must be shown. You can also identify yourself with BankID via the “Mina paket” app.
This service is trackable and we insure the shipment until it has been collected. If the parcel and/or its contents are damaged when you receive it, report this directly to the pickup point. If the shipment goes missing during transport, please contact us at Sound by Sweden for compensation.
For all parcels that are not collected before they are returned to us, Sound by Sweden charges the customer a fee of 300 SEK. The fee corresponds to the actual costs for return shipping, handling and administration. If you change your mind after the parcel has already been shipped from us, you must still collect it from the service point and then return it to Sound by Sweden. Contact our customer support to register the return at support@soundbysweden.se. If the parcel is not collected, it will automatically be registered as unclaimed and you will then be charged the fee mentioned above.
Rules and conditions for Sound by Sweden's competitions on social media.
- When you participate in the competitions, you accept Sound by Sweden's competition rules and conditions.
- When you participate in a competition, you agree that we may may post your name, profile and contribution on the company's social media.
- The competitions are organized by Sound by Sweden and are not sponsored, organized, administered or linked to Instagram.
- To compete, you need to be at least 18 years old and resident in Sweden.
- The profile that you choose to compete from must be created in agreement with the respective platform's rules.
- Employees or close relatives of employees at Sound by Sweden may not join and participate in the competitions.
- We reserve the right to remove and report submissions deemed offensive, objectionable or illegal.
- Winners are selected by a jury from the marketing department at Sound by Sweden. The decision cannot be appealed.
- The winner will be announced and notified in the channel through which the competition has taken place.
- If the winner does not contact Sound by Sweden within 7 days of the competition ending, we have the right to appoint a new winner.
- You always participate free of charge in all competitions and Sound by Sweden is responsible for the shipping costs for delivery of prizes from the competitions.
- The winnings cannot be exchanged or withdrawn for cash. The winner pays any winnings tax.
- More information about how we handle personal data can be found in our privacy policy .
Privacy Policy
Who is responsible for the personal data we collect?
Sound by Sweden AB, corporate ID no. 556771-3382, Nygränd 5, 111 30 Stockholm, is the data controller for the processing of personal data collected via our website, our services, and when you contact us.
We care about your privacy and process all personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
What personal data do we collect?
When you shop with us, contact us or use our website, we may collect the following data:
- Name
- Address
- Phone number
- Email address
- Customer number
- Order history
- Information about purchases and payments
- Information about how you use our website
- Information provided when contacting customer service
Payment details are handled by our payment providers and are not stored by Sound by Sweden to any greater extent than is required to administer the purchase.
How do we use your personal data?
We process your personal data in order to:
- Manage and deliver your orders
- Send order confirmations, delivery information and notifications
- Handle returns, complaints and warranty matters
- Provide customer support
- Fulfil our legal obligations under accounting and consumer legislation
- Improve our website, our products and our services
- Send newsletters and marketing when you have given your consent
- Create relevant customer segments and tailor marketing
Newsletters and marketing
When you subscribe to our newsletter, we process your email address in order to send information about products, offers, campaigns and news. The processing is based on your consent in accordance with Article 6.1(a) of the GDPR. We use external services to manage mailings, customer segmentation and marketing, including Klaviyo and Lupper. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us.
Personalised advertising
We may use customer data such as email address to create custom audiences and lookalike audiences on platforms like Facebook and Instagram. The purpose is to show relevant ads to existing and potential customers and to measure the effectiveness of our marketing efforts.
Cookies and tracking
We use cookies and similar technologies to improve the user experience on our website, analyse traffic and enable relevant marketing. Cookies may be used by us or by our partners, such as Shopify, Klaviyo, Lupper, Meta and Google. You can change your cookie settings at any time in your browser or via our cookie management tool, if available on the website.
Where is your personal data stored?
Personal data is stored with our system providers and service partners with appropriate technical and organisational security measures in place. We only retain personal data for as long as necessary to fulfil the purposes of the processing or for as long as we are legally required to keep the data.
Retention of personal data
We store information about your purchases, orders and transactions in order to handle customer service matters, complaints, warranties and accounting obligations. Data required under the Swedish Accounting Act is normally stored for seven (7) years after the end of the calendar year in which the financial year was closed. Marketing-related data is stored until you withdraw your consent or request that the data be deleted, provided that we do not have another legal basis for continued processing.
Who might we share your personal data with?
In order to provide our products and services, we may share personal data with companies that process information on our behalf.
Examples of such providers include:
- Shopify (e-commerce platform)
- Klaviyo (email marketing)
- Lupper (customer segmentation, analytics and marketing)
- Meta Platforms (advertising via Facebook and Instagram)
- Google (analytics and advertising)
- Payment providers
- Transport and logistics companies
- IT and operations providers
These companies may only process personal data in accordance with our instructions and applicable data processing agreements.
Transfer of personal data outside the EU/EEA
Some of our service providers may process personal data outside the EU/EEA. When such transfers occur, we ensure that appropriate safeguards are in place in accordance with the GDPR, for example through the European Commission’s standard contractual clauses or other approved transfer mechanisms.
How do we protect your personal data?
We take appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration or dissemination. All communication containing personal data is transmitted via secure and encrypted connections where technically possible.
Your rights
You have the right to:
- Receive information about which personal data we process about you
- Request rectification of inaccurate data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing based on legitimate interest
- Withdraw previously given consent
- Request data portability where applicable
- Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)
Changes to this privacy policy
We may update this privacy policy when necessary. The latest version is always published on our website. In the event of major changes that affect how we process personal data, we will inform affected customers via the website or by email where appropriate.
Contact
If you have any questions about this privacy policy or our processing of personal data, you are welcome to contact us:
Sound by Sweden AB
Nygränd 5
111 30 Stockholm
Email: info@soundbysweden.se